In Business Since 1969
(716) 634-4111
Manicures & Pedicures,Aromatherapy,Skin Care,Massage,Skin,Nails,Nail Services,Nail Care,Massage Therapy,Hair Treatments,Hair Salons,Hair
UNISEX HAIR SALON
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Posted by Caramellow on 10/6/2009
I decided to try Capello based on fairly good reviews, however I have been EXTREMELY dissatisfied on the two occasions I've been and will never return. Both occasions I've been there I've had to wait at least 20 min. past the scheduled appt. time. My first experience was very rushed because my hair stylist was double booked and decided to complain about it the entire time she did my hair. I decided to give it a second chance and shame on me. I got my hair dyed and although I'm happy with the color, I'm not so happy with it being all over my face and neck. When I was getting washed out, I got squirted in the face 3 times by the incompetent girl who didn't even remotely get the dye out of my hair. After going for a second wash out (which was a shot of water to the back of my neck) they still didn't get the dye out. I then had to sit through a blow out with a girl who seemed like she didn't have a clue what she was doing, while watching the other hair stylists oogle over themselves in the mirror. Hands down, the most unprofessional, dissatisfying service I have ever experienced. I would rather go to Supercuts.
Posted by LilSpence912 on 9/2/2009
recently had my hair colored by a stylist and was extremely dissatisfied with the outcome. I had gone to this salon for over a year but always had a single process color which anyone can do from a box. I had wanted to lighten my hair and maybe add highlights and figure a salon of this caliber could handle that. I walked out with orange hair, a burned scalp and hair dye on my forehead. I called the next day and was offered a re do but was scheduled by the receptionist with the same stylist. Needless to say, I left again with orange hair. I tried giving it a few days to tone down, and when that didn't happen I called and asked for a refund rather than a third redo for fear my hair would fall out. Right from the get go the manager made it out to be my problem not hers. She told me I shouldn't have gone back to the same stylist ( the receptionist placed me with her I DID NOT request her), and that unless the necessary paper work was previously filled out there was nothing they could do because it would be " too complicated" to give me a refund. The manager obviously doesn't care about the client's satisfaction and has horrible public relations because I always had to call her, and eventually she wouldn't even answer when I called. When I finally reached her she then said she couldn't offer a refund because they couldn't prove something went wrong and compared it to "eating food and getting sick but not knowing what food caused it" completely oblivious to the fact it was a horrible service done twice, which any other business would refund including a restaurant.Obviously Sam isn't professional, nor is she capable of handling business when things go wrong, so if you go here and they completely ruin your hair, good luck with getting any sort of reimbursement back . The best I can say is go somewhere else where the manager can handle business professionally and efficiently, or else have a 200 dollar regret like I do.
Posted by sheeno on 8/9/2009
I went to Capello's with high expectations and was very disappointed. The stylist came highly recommended, but did a very poor job on my hair. The cut was o.k., but the color was terrible. I have light brown hair with highlights and wanted to go a little lighter. The color came out reddish and brassy, and there were visible demarcation lines from the foils. The stylist seemed to have used 3 different colors with no rhyme or reason. He also was working on 3 clients at once and it took almost 4 hours. Additionally, he seemed more interested in discussing his personal life and partying with the stylist next to him. I paid $170 and felt ripped off. I went to an inexpensive salon and had them "fix" it.
Posted by violetmouse on 2/27/2009
Capello's is a good salon. Kelly, their lead stylist, is consistently good. It's hit-or-miss with the other stylists and Kelly's assistants. Kelly has a flair with the shears and with color applications. She has style and is good at figuring out what a customer wants and what will look good on a customer. I've also had good manicures at Capello's. Warning: It's expensive. Kelly's worth the $$$$ but I don't think the other stylists are. Also, it's usually quite busy--hence, personal attention is sorely missing.
Posted by Ameathia on 2/7/2009
I am a very busy working nurse and mom. When my family surprised me with a day spa package from Capelo's for my birthday, I was thrilled. I have to say that the facial was exceptional. My hair was cut in ten minutes and not styled. The other employees asked me if I was getting my hair done, AFTER it had been cut : ( I was supposed to get a meal with my day spa package and received a sub !!!! You have GOT to be kidding!!!!!!! Yes this REALLY happened. I was rushed from one station to the next with the exception of the facial. They made me feel like a homeless person that they were "helping out". My poor family was so excited when I returned I didn't have the heart to tell them is was an awful experience. I just smiled and said thank you for such a lovely gift.
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